Be sure your new phone's battery is fully charged. You can activate a different phone on your line, or you can move phones to another line on the same account. Jun 17, 2012 MacRumors Forums. Forums iPhone, iPad. Rogers locked/activated iPhone 4S on Fido Canada will it. Yes I can also go spend $10-$15 to activate a new prepaid Fido. I was curious about porting phone numbers to Koodo prepaid. I assume that as part of a new prepaid activation, you would either choose a new phone numbe. I bought a sim card from a Fido store but they can not activate iy. They told me to call customer aservive I need help sp i can use my phone? Archived from groups: alt.cellular.fido () Hi all, So I am/was a Fido customer but went on vacation for a few months and didn't want to pay them for nothing, so called them and they switched me to prepaid, the guy said I could just prepay nothing then switch back to my monthly plan. So now I'm back but it seems that I was away for 2 days too long as my account was closed 2 days ago. Now they say I have to buy a new SIM and sign up anew. I am not pleased obviously. Anyone have any suggestions? Everyone at customer support says something different. I tried activating online with my imei and SIM# but it didn't work. Worst of all, they say I'll need a new phone number, even though no one is using the old one (I just called it). Amazing that they can use landline numbers but not ones from their own exchanges! Thanks for any help! Archived from groups: alt.cellular.fido () On Wed, 23 Jun 2004 12:34:56 -0400, Sean McBride wrote: >So now I'm back but it seems that I was away for 2 days too long as my >account was closed 2 days ago. Now they say I have to buy a new SIM and >sign up anew. I am not pleased obviously. Did you know how many days your account was inactive before they deactivate the account and you lose your number? If you didn't know you should have asked. That's on you. If you did know and you still didn't resume service by the date that they were to deactivate the service you got what you probably were entitled to. If it's beyond 120 days and you want service back you'll have to get a new SIM and a new number. - - - - - - - - - - - - - - - - - - - - - - - - - - remove NONO from.NONOcom to reply. Archived from groups: alt.cellular.fido () Sean McBride wrote: > So now I'm back but it seems that I was away for 2 days too long as my > account was closed 2 days ago. Now they say I have to buy a new SIM and > sign up anew. I am not pleased obviously. Ask them to lookup your history, get them to find out who you had been talking to prior to your leaving. Then ask to be put in touch with that person, at which point you tell them that since they had told you it was poossible to do what you did, they should re-activate your account without requiring new SIM etc etc. Note that it is possible that they may have to deactivate the SIM temporarily in order to reactivate it (eg: just to fulfill menu options). Where there is a will, there is way. If not, then ask them iof they will unlock your phone since they are the ones who chose not to take you back and that you are now forced to go to Rogers. (that should send you to customer retention, at which point, they have more magical powers to fix problems). Archived from groups: alt.cellular.fido () Hey, I did the exact same thing before going on vacation! I called and told them I wanted to keep my number, but I wouldn't be around for four months. I was told that I could switch to the $10/month plan, which does not include vmail and is otherwise completely useless. So I told them to switch me to prepaid (where I would have voicemail to check while I'm away). I was told that they have a new policy where they have to charge you $25 to switch a number to prepaid. When I told them that I had done this before without a fee, they told me there was nothing that they could do and that I could cancel the account if I wished!? I said 'OK Thanks. Please close the account then.' At the blink of an eye I was switched to the 'cancellation department' (retention). I was told that they couldn't waive the fee, but they would make it up to me by giving it to me as prepaid credit for 3 months. The fact that they couldn't do it right the first time and actually invited me to cancel with them left a bad taste. When I come back, I'm not sure if I will continue with Fido or not. If I do, it would most certainly only be based on price and certainly not service. If Rogers could get their act together with the pricing, there are tens if not hundreds of thousands of dissatisfied Fido customers waiting in the wings. Fido really should get their act together. Great prices and promos are easily negated with lousy service. As for getting your number back, it is possible as Mezei wrote, although I think you will have to get another sim (I believe I still have an extra active one, if you can wait until August 'til I come back). I had to go through the same routine once to get a number back as well. They only seem interested in customer service after you threaten to cancel, sadly. Sean McBride wrote in message news. > Hi all, > > So I am/was a Fido customer but went on vacation for a few months and > didn't want to pay them for nothing, so called them and they switched me > to prepaid, the guy said I could just prepay nothing then switch back to > my monthly plan. > > So now I'm back but it seems that I was away for 2 days too long as my > account was closed 2 days ago. Now they say I have to buy a new SIM and > sign up anew. I am not pleased obviously. > > Anyone have any suggestions? Everyone at customer support says > something different. I tried activating online with my imei and SIM# > but it didn't work. > > Worst of all, they say I'll need a new phone number, even though no one > is using the old one (I just called it). Amazing that they can use > landline numbers but not ones from their own exchanges! > > Thanks for any help! Archived from groups: alt.cellular.fido () sbdot wrote: > as well. They only seem interested in customer service after you > threaten to cancel, sadly. I agree entirely. Many such companies seemed to be gearing themselves with a 'retention department' instead of fixing the first line customer support service which causes people to ask to cancel. It is the frontline people that should be empowered, with the 'cancellation department' not trying to keep customers, but only finding out why they are leaving. The retention dept shoudln't eb empowered to give special deals to customers, they should be empowered to go to the customer support mamager and fix the problems that cause customers to leave. Archived from groups: alt.cellular.fido () yeah, but the problem here was (perhaps) two-fold: 1) the customer service dude either gave the wrong info, the customer understood it wrong, or not enough details were given (length of trip). 2) the customer took the time to find this newsgroup but did not take the time to look at fido's website to get the real info about prepaid accounts and how long you get before they cancel the account. It's easy to blame the customer service rep when we don't get to hear his/her side of the story. They only seem interested in customer service after you > > threaten to cancel, sadly. > > I agree entirely. Many such companies seemed to be gearing themselves with a > 'retention department' instead of fixing the first line customer support > service which causes people to ask to cancel. Archived from groups: alt.cellular.fido () obs wrote: > 2) the customer took the time to find this newsgroup > but did not take the time to look at fido's website > to get the real info about prepaid accounts and how > long you get before they cancel the account. I disagree with that point. Fido's web site doesn't give the 'real' story about this. It is a marketing web site, not a reference on how policies are implemented. Until the year before the bankrupcy, Fido didn't cancel these accounts, nor accounts whose service had been disconnected due to lack of payment even though prepaid was supposed to expire x weeks after non-refilling of the account. One of the reasons Fido's churn increased significantly the year of the bankrupcy is that Fido began to clean up its customer list by removing all those inactive accounts, and it appears that they are now more agressive in terminating inactive accounts. But that still doesn't tell anyone what the exact procedures are internally at Fido, and whether it is possible to reactivate an account of not. The standard entry level 4 legged furry customer support rep will tell you that as soon as a SIM card has been disabled, it cannot be reenabled (some will even go as far as stating that they send a signal to the card to disable it). But if you speak to the right people, they will tell you it is possible to reactivate a SIM card (you need to know how to access the right computer menus to get to that, and entry level folks don't have access to those menus). Archived from groups: alt.cellular.fido () Couldn't you just add voice mail to the $10 plan for an additional $4.00/month? Also, the $10 plan includes call forwarding so if you were going to be out of the country for a long time and didn't want to keep a regular monthly plan, you can always forward your Fido phone to your home landline phone (and I'm assuming that your regular landline phone has voice mail or an answering machine). Of course, if you are not the only person who uses your landline phone, you might not want to forward your Fido phone to this number. [email protected] (sbdot) wrote in message news. > Hey, I did the exact same thing before going on vacation! > > I called and told them I wanted to keep my number, but I wouldn't be > around for four months. I was told that I could switch to the > $10/month plan, which does not include vmail and is otherwise > completely useless. So I told them to switch me to prepaid (where I > would have voicemail to check while I'm away). I was told that they > have a new policy where they have to charge you $25 to switch a number > to prepaid. When I told them that I had done this before without a > fee, they told me there was nothing that they could do and that I > could cancel the account if I wished!? > > I said 'OK Thanks. Please close the account then.' At the blink of > an eye I was switched to the 'cancellation department' (retention). I > was told that they couldn't waive the fee, but they would make it up > to me by giving it to me as prepaid credit for 3 months. > > The fact that they couldn't do it right the first time and actually > invited me to cancel with them left a bad taste. When I come back, > I'm not sure if I will continue with Fido or not. If I do, it would > most certainly only be based on price and certainly not service. If > Rogers could get their act together with the pricing, there are tens > if not hundreds of thousands of dissatisfied Fido customers waiting in > the wings. > > Fido really should get their act together. Great prices and promos are > easily negated with lousy service. > > As for getting your number back, it is possible as Mezei wrote, > although I think you will have to get another sim (I believe I still > have an extra active one, if you can wait until August 'til I come > back). I had to go through the same routine once to get a number back > as well. They only seem interested in customer service after you > threaten to cancel, sadly. > > > > Sean McBride wrote in message news. > > Hi all, > > > > So I am/was a Fido customer but went on vacation for a few months and > > didn't want to pay them for nothing, so called them and they switched me > > to prepaid, the guy said I could just prepay nothing then switch back to > > my monthly plan. > > > > So now I'm back but it seems that I was away for 2 days too long as my > > account was closed 2 days ago. Now they say I have to buy a new SIM and > > sign up anew. I am not pleased obviously. > > > > Anyone have any suggestions? Everyone at customer support says > > something different. I tried activating online with my imei and SIM# > > but it didn't work. > > > > Worst of all, they say I'll need a new phone number, even though no one > > is using the old one (I just called it). Amazing that they can use > > landline numbers but not ones from their own exchanges! > > > > Thanks for any help! Archived from groups: alt.cellular.fido () Now who's making assumptions? No, when leaving for 4 months, I put my stuff in storage and left my apartment; hence, no home phone to forward to. You can also call forward with prepaid in any case - you're just charged for the minutes as if you were making a call. [email protected] (Jim Poon) wrote in message news. > Couldn't you just add voice mail to the $10 plan for an additional > $4.00/month? > > Also, the $10 plan includes call forwarding so if you were going to be > out of the country for a long time and didn't want to keep a regular > monthly plan, you can always forward your Fido phone to your home > landline phone (and I'm assuming that your regular landline phone has > voice mail or an answering machine). Of course, if you are not the > only person who uses your landline phone, you might not want to > forward your Fido phone to this number. > > > > [email protected] (sbdot) wrote in message news. > > Hey, I did the exact same thing before going on vacation! > > > > I called and told them I wanted to keep my number, but I wouldn't be > > around for four months. I was told that I could switch to the > > $10/month plan, which does not include vmail and is otherwise > > completely useless. So I told them to switch me to prepaid (where I > > would have voicemail to check while I'm away). I was told that they > > have a new policy where they have to charge you $25 to switch a number > > to prepaid. When I told them that I had done this before without a > > fee, they told me there was nothing that they could do and that I > > could cancel the account if I wished!? > > > > I said 'OK Thanks. Please close the account then.' At the blink of > > an eye I was switched to the 'cancellation department' (retention). I > > was told that they couldn't waive the fee, but they would make it up > > to me by giving it to me as prepaid credit for 3 months. > > > > The fact that they couldn't do it right the first time and actually > > invited me to cancel with them left a bad taste. When I come back, > > I'm not sure if I will continue with Fido or not. If I do, it would > > most certainly only be based on price and certainly not service. If > > Rogers could get their act together with the pricing, there are tens > > if not hundreds of thousands of dissatisfied Fido customers waiting in > > the wings. > > > > Fido really should get their act together. Great prices and promos are > > easily negated with lousy service. > > > > As for getting your number back, it is possible as Mezei wrote, > > although I think you will have to get another sim (I believe I still > > have an extra active one, if you can wait until August 'til I come > > back). I had to go through the same routine once to get a number back > > as well. They only seem interested in customer service after you > > threaten to cancel, sadly. > > > > > > > > Sean McBride wrote in message news. > > > Hi all, > > > > > > So I am/was a Fido customer but went on vacation for a few months and > > > didn't want to pay them for nothing, so called them and they switched me > > > to prepaid, the guy said I could just prepay nothing then switch back to > > > my monthly plan. > > > > > > So now I'm back but it seems that I was away for 2 days too long as my > > > account was closed 2 days ago. Now they say I have to buy a new SIM and > > > sign up anew. I am not pleased obviously. > > > > > > Anyone have any suggestions? Everyone at customer support says > > > something different. I tried activating online with my imei and SIM# > > > but it didn't work. > > > > > > Worst of all, they say I'll need a new phone number, even though no one > > > is using the old one (I just called it). Amazing that they can use > > > landline numbers but not ones from their own exchanges! > > > > > > Thanks for any help! Archived from groups: alt.cellular.fido () Sorry for the assumption. Do you know if it is/was possible to add voice mail ($4.00) to the $10 retention plan? Also forgot that Fido prepaid offers call forwarding (but your prepaid minutes are used for the minutes forwarded). This makes prepaid call forwarding useless in my opinion. [email protected] (sbdot) wrote in message news. > Now who's making assumptions? No, when leaving for 4 months, I put my > stuff in storage and left my apartment; hence, no home phone to > forward to. You can also call forward with prepaid in any case - > you're just charged for the minutes as if you were making a call. > > [email protected] (Jim Poon) wrote in message news. > > Couldn't you just add voice mail to the $10 plan for an additional > > $4.00/month? > > > > Also, the $10 plan includes call forwarding so if you were going to be > > out of the country for a long time and didn't want to keep a regular > > monthly plan, you can always forward your Fido phone to your home > > landline phone (and I'm assuming that your regular landline phone has > > voice mail or an answering machine). Of course, if you are not the > > only person who uses your landline phone, you might not want to > > forward your Fido phone to this number. > > > > > > > > [email protected] (sbdot) wrote in message news. > > > Hey, I did the exact same thing before going on vacation! > > > > > > I called and told them I wanted to keep my number, but I wouldn't be > > > around for four months. I was told that I could switch to the > > > $10/month plan, which does not include vmail and is otherwise > > > completely useless. So I told them to switch me to prepaid (where I > > > would have voicemail to check while I'm away). I was told that they > > > have a new policy where they have to charge you $25 to switch a number > > > to prepaid. When I told them that I had done this before without a > > > fee, they told me there was nothing that they could do and that I > > > could cancel the account if I wished!? > > > > > > I said 'OK Thanks. Please close the account then.' At the blink of > > > an eye I was switched to the 'cancellation department' (retention). I > > > was told that they couldn't waive the fee, but they would make it up > > > to me by giving it to me as prepaid credit for 3 months. > > > > > > The fact that they couldn't do it right the first time and actually > > > invited me to cancel with them left a bad taste. When I come back, > > > I'm not sure if I will continue with Fido or not. If I do, it would > > > most certainly only be based on price and certainly not service. If > > > Rogers could get their act together with the pricing, there are tens > > > if not hundreds of thousands of dissatisfied Fido customers waiting in > > > the wings. > > > > > > Fido really should get their act together. Great prices and promos are > > > easily negated with lousy service. > > > > > > As for getting your number back, it is possible as Mezei wrote, > > > although I think you will have to get another sim (I believe I still > > > have an extra active one, if you can wait until August 'til I come > > > back). I had to go through the same routine once to get a number back > > > as well. They only seem interested in customer service after you > > > threaten to cancel, sadly. > > > > > > > > > > > > Sean McBride wrote in message news. > > > > Hi all, > > > > > > > > So I am/was a Fido customer but went on vacation for a few months and > > > > didn't want to pay them for nothing, so called them and they switched me > > > > to prepaid, the guy said I could just prepay nothing then switch back to > > > > my monthly plan. > > > > > > > > So now I'm back but it seems that I was away for 2 days too long as my > > > > account was closed 2 days ago. Now they say I have to buy a new SIM and > > > > sign up anew. I am not pleased obviously. > > > > > > > > Anyone have any suggestions? Everyone at customer support says > > > > something different. I tried activating online with my imei and SIM# > > > > but it didn't work. > > > > > > > > Worst of all, they say I'll need a new phone number, even though no one > > > > is using the old one (I just called it). Amazing that they can use > > > > landline numbers but not ones from their own exchanges! > > > > > > > > Thanks for any help! Archived from groups: alt.cellular.fido () If that many people are threatening to cancel when they call in, then something has gone horribly wrong, wouldn't you agree? I hadn't called in to cancel. I had called in to switch to prepaid before going away for a few months (I already knew about the $10 plan and was not interested in it since I would have to pay extra for voicemail). When they told me they had a new policy that they had to charge $25 to switch a customer from postpaid to prepaid, I told them that I had done this before and wasn't charged. Then THE REP TOLD ME that if I wasn't satisfied with it, I could cancel. Hey, that was an offer (to cancel) I couldn't refuse after that attitude. Only then was I transferred to the 'cancellation department' (retention). How messed up is that? [email protected] (obs) wrote in message news. > > They only seem interested in customer service > > after you threaten to cancel, sadly. > > Maybe it is because so many people threaten to > cancel when they don't get their way so they > want to draw out your trump card right away:-).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
March 2018
Categories |