How to Activate a Verizon iPhone. This wikiHow teaches you how to activate your Verizon iPhone. Activating your iPhone is as simple as turning on and setting up the iPhone, but there are some steps you must take before activating the phone. Jan 29, 2012 It says transaction cannot be completed when I call *22898 and when I dial *228 it says 'we are unable to program your phone' Verizon. Verizon phone WONT ACTIVATE! Sep 19, 2014. I just received my iPhone 6+, and I'm trying to get the SIM card registered so I can use my phone. In the past, I thought it was all done. ![]() ![]() Potential customers can see if their Nexus 6 or iPhone is compatible with the program by heading to. First you must enter your device ID, such as an ESN, IMEI, or MEID, and then you will be taken to a webpage that prompts you to input your SIM ID number or to purchase a new SIM card from a Verizon store. Once you do that, Verizon will show you the plans for which your device is eligible and allow you to activate it. Verizon’s likely end-goal by allowing other carrier’s devices to be activated on its network is to get users onto its network and ensure that all of their future device purchases are of Verizon-branded variants. Not having to buy a new device obviously makes the idea of switching to Verizon a lot more appealing to most users. Earlier this month, Verizon killed device. Instead of having the cost of their device subsidized, Verizon users now must pay for their smartphones in monthly installments or purchase them outright. If you were to bring a non-Verizon device to the carrier as part of this new program, you would fall into the latter category and would only have to pay for service every month. You can check to see if your device is eligible to be activated on Verizon’s network. The article may be a little incomplete, but not misleading, in my opinion. Yes, the device must include the same network technology, but many non-Verizon phones contain technology for multiple carriers (including Verizon’s CDMA) now. My wife’s iPhone 6, originally bought as an “ATT/GSM” phone in late 2014 and my iPhone 6+ (bought from Apple in Jan 2015 as a SIM-free phone) both will work on Verizon’s network according to Verizon’s online device check tool. Both of these iPhones contain GSM and CDMA technology, in addition to LTE, of course. Older iPhones might not work, but most newer iPhones do. In recent years Apple has managed to include multi-carrier technology in all of its iPhones. This is a very good thing, as it thwarts carriers’ ability to capture and lock in customers and to lock out non-Verizon phones (steering you to buy Verizon-only phones). For your next phone purchase, I recommend avoiding carrier-specific phones. Contrary to snarky comments (posted nearby), it is not readily apparent which iPhones might be compatible with multiple carriers. Most recent iPhones are (even non-Verizon iPhones). Two factors contribute to this. First, the industry is moving to LTE. Eventually this will make the CDMA vs. GSM incompatibility moot, although Verizon’s and Sprint’s backup voice capability will be an issue for a limited time. Second, Apple has sufficient marketing clout to mandate that the carriers (particularly Verizon) accept phones that have all capabilities – CDMA, GSM and LTE with all the necessary frequency bands. In the past, Verizon would not allow “non-Verizon” phones on its network, even if the phones were technically capable of supporting the CDMA technology. Regrettably, Sprint apparently continues to lock phones to its network. For many years it was possible for Verizon to effectively capture customers by requiring certain technology (CDMA) and by not allowing other phones on its network. Now that plan is falling apart. Eventually we should all be able to buy our phones anywhere we want and freely move between carriers. It should have been this way all along. Better late than never. There are other negative consequences of these old carrier-specific hardware requirements. Verizon’s entire line of Android phones quickly became obsolete because the phone manufacturers could not freely update the Android software and firmware for the phones without Verizon’s consent and input. Contrast this with Apple’s ability to freely update IOS. I would discourage anyone from buying a phone that is, or could be, locked to a specific carrier and to avoid any carrier that locks in customers’ phones. ![]() Don’t buy a carrier-branded phone. Simultaneous voice and data is supposed to be supported by properly-implemented VoLTE, Voice over LTE. VoLTE is supported on the iPhone 6 and 6+. If that has been enabled by Verizon in your area, you should be able to have simultaneous voice and data. In your iPhone settings under, enable Cellular Data. Under make sure that is selected. It could be that VoLTE has not been activated by Verizon in your area yet. AT&T, TMobile and Verizon all have announced support for VoLTE, so it’s only a matter of time until this is widely available. I would be skeptical of the Verizon’s rep’s simplistic answer. In the meantime, be glad that your iPhone 6 can be used on multiple networks. If you avoid carrier contracts, you can switch networks whenever you want. @ Delvi – replying to your comment that the service works now despite Verizon’s earlier refusal. I’m not surprised. For many years Verizon has managed to lock out “non-Verizon” phones and to lock in customers with carrier-specific phones and contracts, so it’s no surprise that Verizon reps would automatically revert to the old “you have to have a Verizon phone” response. With the worldwide deployment of LTE (and other factors such as Apple and Google making near-universal phones), Verizon will no longer be able to do this. Be very glad that you bought an iPhone and not a carrier-specific phone. Verizon has a problem with core values and veracity. Click to expand.The first link is a problem somebody had with a PRL update in 2002. Many of us travelers have been doing it once a month or so for years. For over seven years, in my case. The second link you cited is Verizon telling you to do a PRL update: 'You SHOULD; occasionally update your Preferred Roaming list, From your HOME AREA or another VZW coverage area'. It does say not to do it from an extended network area. In my experience, *288 from an extended network area simply fails. You don't have to 'know exactly what you are doing'. Just dial it and follow the instructions. BTW, you can bypass the menus by dialing *28899. PRL updates are very important if you travel away from your home tower. Dave, I stand corrected - it does look like it is both easy and safe. I did it on my phone, (both menu option 1 and 2), and it appears to only affect the PRL. In your particular situation - traveling (and possibly in rural areas with Mom n' Pop cell systems), it might have some benefit periodically as Verizon adds or drops roaming partners. I don't know how often that actually occurs in any given region though. It might well be that if you see a new PRL # after an update, it means that something changed with one of Verizon's roaming partners in Idaho - but that has no practical significance if you are in any of the other 49 states. (Point is, just because you see a new PRL #, it doesn't mean anything changed about roaming partners in your area.) The OP was pretty enthusiastic about how it dramatically affected his service, and there is plenty of mis-information on the internet ( see my post above for instance ) - but it should be important to point out that *228 (option 2) only affects roaming, not Verizon's own network. If the OP truly got better service, his phone must have started roaming immediately after the PRL update. Either that or there is some sort of odd behavior which can happen if a mobile handset thinks another carrier's network is in it's (outdated) PRL, and the handset is in an area with overlapping cells from both Verizon and the other carrier. That seems hard to believe, though. Thanks for correcting me. Click to expand.It is highly probable that the VZW Tech who activated your phone in the store already did an 'option 1'. I suppose that there could be regional differences in that information that depend on the location of the cell that serves the handset when *228 (option 1) is selected, but that would probably only apply to folks who mail-ordered their phone, or purchased it in a store a long distance from where they use it. In any event, the OP mentioned only option 2 - which is only about PRL. Perhaps the VZW tech was using that advice as a kind of placebo - you know. 'maybe if I throw the customer a bone, he'll stop gnawing on my leg' eu1. The OP was pretty enthusiastic about how it dramatically affected his service, and there is plenty of mis-information on the internet ( see my post above for instance ) - but it should be important to point out that *228 (option 2) only affects roaming, not Verizon's own network. If the OP truly got better service, his phone must have started roaming immediately after the PRL update. Either that or there is some sort of odd behavior which can happen if a mobile handset thinks another carrier's network is in it's (outdated) PRL, and the handset is in an area with overlapping cells from both Verizon and the other carrier. That seems hard to believe, though. Thanks for correcting me. Click to expand.You're welcome. We all like to show off what we know. It's not quite true that updating your PRL affects only roaming. For voice, I think that's true, but for data it can mean the difference between connecting to an Extended Network (i.e., non-Verizon) tower at a max of 144 kbps and connecting to a Verizon tower at EVDO speeds--around 800 kbps to 2+ Mbps. In the years that I have been following (and moderating) forums related to cellular Internet connections, I have seen many instances of a PRL update switching a user from a slow 1x connection to a fast EVDO connection. These are almost always RVers, moving around the country, as you suggest. Unfortunately, you can't do a PRL update once you wander into an Extended Network. It's not quite true that updating your PRL affects only roaming. For voice, I think that's true, but for data it can mean the difference between connecting to an Extended Network (i.e., non-Verizon) tower at a max of 144 kbps and connecting to a Verizon tower at EVDO speeds--around 800 kbps to 2+ Mbps. In the years that I have been following (and moderating) forums related to cellular Internet connections, I have seen many instances of a PRL update switching a user from a slow 1x connection to a fast EVDO connection. These are almost always RVers, moving around the country, as you suggest. Click to expand.If your phone has never been provisioned, it initializes settings in your phone. I'm pretty certain that it is exactly what the Verizon tech does in the store when they set up a brand new phone. After that, it is not apparent that any of the information ever changes. (That is, it may not need to be done more than once in the life of the phone, assuming you don't change carriers.) Anybody that knows of an online Verizon document that says that this should be done with any regularity, or even more than once - post up the link! You are exactly right. The Verizon Rep scans your phone box to get the ESN number from your phone in order to associate that phone with your current number or new number that they have set up. Option #1 simply tells Verizon that your phone is ready to be used by you. You may have to use that feature if you decide to change phones on your own. For instance, if you happen to drop your Eris in water and you are forced to grab your old phone while you figure out what to do, you will call Verizon and tell them the ESN off of your old phone and they will then tell you to call *228 option 1 to activate your phone. Software updates for the Eris will be sent to us automatically and I'm not sure about a hardware update. With my Omnia, Samsung issued a firmware upgrade and customers had to either take the phone in to let Verizon do it or download a file and program to do it at home. I came across your post regarding *228 after calling vzw for tech support. My wife has had her Droid X for 16 months and has been having issues for the past couple months. Her issues were: lagging when going from screen to screen, freezing inside and outside of apps, static on the phone line, noise on the phone line getting quiet and loud whenever it feels the need. Also she has been having battery issues. I was told to do *228 option 1 as it hadn't been done in 7 months. I specifically asked the vzw rep what option 1 programs and all she could say was, the phone. Great.thanks for the support. The amazing thing is little option 1 fixed everything. I am not sure what it programs still but it fixed all sorts of bugs. I hope it helps her battery life but I don't know that yet. Hope this helps. If you haven't done it yet, go ahead and try. She said it should be done before calling verizon for help. Tip: if you have a 4g phone, NEVER DO *228. It will fry your sim.
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